How can I cancel an order?

How can I cancel an order?

Overview

When there is a problem in delivery or the buyer cancels an order due to a certain inconvenience, there comes a requirement for cancellation of the order. 

To cancel the order,

Unizap App

  1. Under the ‘Orders’ section, click on a particular order and scroll down to the bottom. Click on Cancel Order.                            

  2. A confirmation message appears that confirms that the payment will be re-initiated for a refund.                                               

  3. Click on yes, and the order will be displayed in the Cancelled section.                                                                                              

Unizap Desktop

  1. Under the ‘Manage orders’ section, click on a particular order and click on ‘more action’ on the top right side of the control panel. Click on Cancel Order from the dropdown menu.                                                                                                                    

  2. A confirmation message appears that confirms that the payment will be re-initiated for a refund.
  3. Click on yes, and the order will be displayed in the Cancelled section.

FAQ : Frequently asked question

1. Can I cancel an order after it has been shipped?

   - Depending on the shipping status and merchant policies, cancellation options may vary. It's recommended to cancel orders before they are shipped to avoid complications.

2. Will the payment be refunded automatically upon cancellation?

   - Yes, upon cancellation, the payment will be re-initiated for a refund according to the payment method used during the order placement.

3. Can customers cancel orders directly from the storefront?

   - Depending on the platform settings, customers may have the option to cancel orders from their account dashboard or through customer support channels.






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