How do I write comments for a specific order?

How do I write comments for a specific order?

Overview

Comments are a very flexible way for the merchant to interact with the buyer as the contact details are not always handy with the merchant. Hence to update the buyer with small details, a merchant can use the comments section anytime.

Unizap App

To leave a comment,

  1. Go to the orders section and click on a particular order.                                                                                                                    

  2. Scroll to the ‘Order Tracking’ section and click on the leave comment tab.                                                                                     
     
  3. Now write the desired comment and click on Post.                                                                                                                             

  4. The comment is displayed on the buyer's side.

Unizap Desktop

To leave a comment,

  1. Go to the Manage Order section.                                                                                                                                                          

  2. Select a particular order and click on View Details.
  3. Under the order tracking tab, click on the comment box.                                                                                                                   

  4. Now write the desired comment and click on Post.                                                                                                                             

  5. The comment is displayed on the buyer's side.

FAQ : Frequently asked question

1. Can buyers respond to comments from merchants?

   - Depending on the platform's settings, buyers may or may not have the option to respond to comments. It's advisable to check the platform's communication features for more information.

2. Are there any character limits for comments?

   - The character limit for comments may vary depending on the platform's settings. Generally, there might be a limit to ensure concise communication.

3. Can I edit or delete a comment after posting it?

   - The ability to edit or delete comments after posting may depend on platform settings and user permissions. It's recommended to review comments before posting to avoid the need for edits or deletions.




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