How to overview return requests?
Overview
The Return Requests feature in Unizap enables sellers to manage and track orders that have return requests initiated by customers. It provides a centralized view of all return requests, allowing sellers to efficiently handle product returns and exchanges.
Unizap App
2. Scroll down or search to locate and click on the "Return Requests" option.
3. In this section, sellers can view and utilize filters to sort through all return requests received from customers.
Unizap Desktop
2. Within this section, sellers can view and apply filters to manage all return requests received from customers efficiently.
Frequently Asked Questions (FAQs)
1. Q: What information is included in the return request details?
- A: Return request details typically include order information, reason for return, customer comments, and any additional notes provided by the customer.
2. Q: Can I communicate with customers regarding return requests through Unizap?
- A: Yes, Unizap often provides communication tools within the return request interface, allowing sellers to correspond with customers regarding return inquiries and resolutions.
3. Q: Are return requests automatically approved, or do sellers need to review them manually?
- A: Return requests usually require manual review by sellers to assess eligibility for return or exchange based on store policies and product conditions.
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