How to manage orders?

How to manage orders?

Overview

Managing orders in an online store can be daunting, especially for those unfamiliar with the process. However, Unizap simplifies the task, providing intuitive tools for merchants to efficiently handle orders without the need for technical expertise.

Unizap App

The orders are classified into four sections to provide ease:

  1. Pending

  2. Delivered 

  3. Canceled  

  4. Refund Pending  


  • When a merchant receives an order, he is notified with the message, ‘New Order Received’ with the order number. 

  • The order details are displayed on the Pending section in a tab. The pending section is further classified into :

  • ‘All’, 

  • ‘New’, 

  • ‘Accepted’,

  • ‘Ready’, 

  • ‘Shipped’, 

  • ‘PickedUp’.


  1. When a new order is received, it first goes to the ‘New’ section under the ‘Pending orders’ section. The merchant has to manually change the order to ‘Accepted’, so that the buyer is notified accordingly. Once the order is ready, the order status has to be changed to ‘Ready’, and the buyer will be notified accordingly.                

  2. The same process is followed for ‘shipping’ and ‘picked up’.
  3. When the delivery is confirmed by the integrated delivery partner, the merchant is also notified, after which the merchant can change the order status to ‘delivered’.
  4. The payment status also needs to be updated by the merchant, by clicking on the ‘Order’ tab.
  5. If the payment is canceled by the merchant, then it is displayed in the canceled section and the customer is also notified about the same.                                                                                                                                                     

  6. If the customer has already paid for the order but canceled the order later, the order is displayed in the “Refund Pending” section and the refund has to be generated by the merchant manually or via ‘Auto-Refund” whichever is selected by the mechant. 
  7. Once the order is delivered, it is confirmed by the integrated delivery partner and then the change is manually made by the merchant. The order is then displayed in the delivered orders section.

Unizap Desktop

It is very difficult for a merchant to keep a track of all the orders received on their storefront. 

Go to Sales. Under ‘Manage Orders’ section,  You can see the following with respect to your order:


On the left hand side of your page, you can check:

  1. Order Status

  2. Payment Status

  3. Payment Method

  4. Shipping Method


Order status is further classified into,:

  • All

  • New

  • Accepted 

  • Ready

  • Picked Up

  • Shipped

  • Completed

  • Canceled


The Payment status is divided into: 

  • All

  • New Paid

  • Awaiting payment

  • Refunded

  • Canceled


The payment method is divided into:

  •  All

  • COD

  • Pre-paid


Lastly, the Shipping method is divided into:

  • All

  • Store pickup

  • Self delivery Self Pickup

  • Third party Home Delivery

  • Instore


  1. When a merchant receives an order, he is notified with the message, ‘New Order Received’ with the order number.                                                                                                                                                                                 

  2. The order details are displayed on the New orders section.                                                                                           
  3. The merchant has to manually change the order to ‘Accepted’, so that the buyer is notified accordingly. Then when the order is ready, that change has to be made and the buyer will be notified accordingly. The same process is followed for shipping and picking up.                                                                                                               

  4. When the delivery is confirmed by the integrated delivery partner, the merchant is also notified, after which the merchant can change the order status to ‘delivered’.
  5. The payment status also needs to be updated by the merchant, by clicking on the order tab.                                   

  6. If the payment is canceled by the merchant, then it is displayed in the canceled section and the customer is also notified about the same.                                                                                                                                                     

  7. If the customer has already paid for the order but canceled the order later, the order is displayed in the ``Refund Pending” section and the refund has to be generated by the merchant manually or via ‘Auto-Refund” whichever is selected by the merchant.
  8. Once the order is delivered, it is confirmed by the integrated delivery partner and then the change is manually made by the merchant. The order is then displayed in the delivered orders section. 

FAQ:Frequently asked question

Q1: What are the main sections for managing orders on Unizap?

A: Orders on Unizap are divided into four main sections: Pending, Delivered, Canceled, and Refund Pending.

Q2: How are new orders notified to merchants?

A: Merchants receive a notification message labeled 'New Order Received' along with the corresponding order number.

Q3: How are orders processed in the Pending section?

A: New orders appear in the 'New' section under Pending. Merchants manually change the order status to 'Accepted' and then update it to 'Ready', 'Shipped', and 'Picked Up' as per the order progress.

Q4: What happens after the order is delivered?

A: Once the delivery is confirmed, merchants manually update the order status to 'Delivered', which then moves the order to the Delivered section.

Q5: How are canceled orders managed?

A: If a merchant cancels an order, it appears in the Canceled section, and customers are notified accordingly.

Q6: What about refunds for canceled orders?

A6: Canceled orders with already processed payments appear in the 'Refund Pending' section. Merchants can manually generate refunds or set up auto-refunds.

Q7: How does Unizap help merchants track orders effectively?

A: Unizap provides organized sections and notifications to help merchants efficiently manage and track their orders from placement to delivery confirmation.





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