How to check payment status?
Overview:
Ensuring that payments are processed accurately is essential for any online business. Unizap simplifies the process of checking payment statuses, providing merchants with clear insights into transaction details.
Unizap App
The payment status of an order is displayed to the merchant under the order details.
Go to the Orders section, all the orders are shown under the ‘All Orders’ tab.
Click on a particular order to open the details of the order.
The status of the payment is shown under the payment status tab.
When a fresh order is received, he payment status is updated automatically. If the payment is a COD, the merchant is displayed with the status as ‘awaiting payment’. If manual payment is made, then the merchant can update the payment status to paid. The buyer will be immediately updated about the status of the order.
Whereas, if the order is a pre-paid order, the payment status will be shown as ‘Paid’.
Similarly, if the buyer or the merchant cancels the order, then the merchant will have to update the payment status to Canceled.
When there is a situation where a refund has to be initiated, the merchant has to manually process the refund and once it is complete, he has to change it to refunded.
Unizap Desktop
The payment status of an order is displayed in the details of an order.
Go to the manage orders section and select a particular order.
Click on the View Details section.
The payment status is displayed inside the order tab.
When a fresh order is received, the payment status is updated automatically. If the payment is COD, the merchant displays the status as ‘Awaiting Payment’. If manual payment is made, then the merchant can update the payment status to paid. The buyer will be immediately updated accordingly.
Similarly, if the order is a pre-paid order, the payment status will be shown as ‘Paid’.
Also, if the buyer or the merchant cancels the order, then the merchant will have to update the payment status to canceled.
When there is a situation where a refund is to be initiated, the merchant has to manually process the refund and once it is complete, he has to manually change the status to refunded.
FAQ: Frequently asked questions
Q1: Where can merchants check the payment status of an order on Unizap's App?
A: Merchants can view the payment status under the order details in the Orders section. Simply click on a specific order to access its details, and the payment status will be displayed.
Q2: What are the payment status options for Cash on Delivery (COD) orders?
A: For COD orders, the payment status appears as 'Awaiting Payment' until manually updated by the merchant after receiving payment.
Q3: How is the payment status updated for prepaid orders?
A: Prepaid orders are automatically marked as 'Paid' once payment is confirmed.
Q4: What action is required when an order is canceled by either the buyer or the merchant?
A: In the event of order cancellation, merchants need to manually update the payment status to 'Canceled'.
Q5: How is a refund processed, and how is the payment status updated accordingly?
A: Merchants are responsible for initiating refunds manually. Once the refund process is complete, they must update the payment status to 'Refunded'.
Q6: Where can merchants find the payment status of an order on Unizap's Desktop platform?
A: On Unizap's Desktop platform, merchants can access the payment status within the order details under the Manage Orders section.
Q7: Is there any difference in the process of updating payment statuses between the App and Desktop platforms?
A: The process of updating payment statuses remains consistent across both platforms, requiring manual intervention by the merchant to reflect accurate transaction statuses.
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